Bath Orchard (UK) Ltd

Effective date: 01/10/2025

At Bath Orchard (UK) Ltd, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Who We Are

Bath Orchard (UK) Ltd is a company registered in England. We operate projects that support carbon offsetting and orchard planting initiatives.

Our contact details:

• Company Name: Bath Orchard (UK) Ltd
   
• Email: enquiries@bathorchard.com
   
• Registered Office Address: [Insert address]
   

2. What Data We Collect

We may collect the following personal information when you interact with us:

• Contact Information: name, email address, phone number, postal address.
   
• Account Information: subscription details, payment history.
   
• Payment Information: billing address, limited payment details (note: all payment processing is handled securely by third-party providers; we do not store full card details).
   
• Technical Information: IP address, browser type, device details, cookies, and usage data when you use our website.
   

3. How We Use Your Data

We process your personal data only where we have a lawful basis, such as:

• To provide and manage our services (subscriptions, tree planting, reporting).
   
• To process payments and issue receipts.
   
• To send you updates about your impact, our projects, and company news (only if you’ve opted in).
   
• To improve our website and customer experience.
   
• To comply with legal obligations.
   

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity (to deliver our services).
   
• Consent (for marketing communications).
   
• Legitimate interests (to improve our services and protect our business).
   
• Legal obligation (where required by law).
   

5. How We Share Your Data

We will never sell your data. We may share your data with trusted third parties, such as:

• Payment processors (e.g., Stripe, PayPal).
   
• Email service providers (for newsletters and updates).
   
• Professional service providers (IT support, accountants, legal advisers).
   
• Regulators or authorities (if legally required).
   

All third parties are required to keep your information secure and to use it only for the purpose we specify.

6. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, or reporting requirements.

• Customer data: kept for the duration of your subscription and up to 6 years afterwards (for tax/legal purposes).
   
• Marketing data: kept until you withdraw your consent.
   

7. Your Rights

Under data protection law, you have the following rights:

• Access to your personal data.
   
• Correction of inaccurate or incomplete data.
   
• Erasure of your data (in certain circumstances).
   
• Restriction or objection to processing.
   
• Data portability.
   
• Withdrawal of consent (for marketing or optional processing).
   
• The right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
   

To exercise any of these rights, contact us at enquires@bathorchard.com

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and provide personalised content. You can control cookies through your browser settings. For more details, see our Cookie Policy [link if available].

9. Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly shown.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: enquiries@bathorchard.com
📍 Address: [Insert company address]